Client Case Studies

Respiratory Care:
Sutter Health SUNY Upstate Medical University Sarasota Memorial Health Care System Methodist Hospital Santa Clara Valley Medical Center Texas Children's Hospital St. Rita's Medical Center

Rehabilitative Medicine:
Baylor Institute for Rehabilitation Johns Hopkins Bayview Lancaster General Banner Good Samaritan Texas Children's Hospital North Colorado Medical Center University of Utah Hospital

MediServe Client Impact Case Study - Rehabilitative Medicine

Lancaster General - Norlanco Outpatient Rehabilitation

Lancaster General is a 530-bed Acute Care hospital and healthcare system with a reputation for excellence. Lancaster General is committed to maintaining the health of all Lancaster County residents. Lancaster advances the health and quality of life of the individuals and communities by providing superior healthcare that demonstrates community benefit. In 2005 U.S. News & World Report magazine named Lancaster General Hospital among the top 50 hospitals in the nation. Lancaster achieved Magnet Designation from the American Nurses' Credentialing Center in 2002.

The Lancaster General - Norlanco Outpatient Rehabilitation facility offers imaging services, laboratory testing, physical therapy, and pulmonary function testing. At Lancaster General - Norlanco, the focus is Outpatient comfort and care. The facility offers comfortable surroundings, advanced technologies, and medical diagnostic testing.

Lancaster General implemented MediLinks for Rehabilitative Medicine (Physical Medicine and Rehabilitation) in 1994. The Norlanco Outpatient facility has been using MediLinks since July 2005.

Prior to the MediLinks implementation, the Norlanco facility used a manual, paper based system relying on a transcriptionist for a quick turnaround time. Productivity reports and other statistics were counted manually leaving room for inaccuracy and inefficiency.

Today the Norlanco facility is using MediLinks to track productivity among its therapists. This reporting capability monitors performance standards at the therapist level, department level, demonstrates who is producing results, determines missed therapies, and scheduling needs. Norlanco tracks productivity by unit, practitioner treatment units, visits, and revenue. In addition the reporting system includes the cancellation & no show rates and missed therapies.

After projecting ROI results for one year, the Norlanco Outpatient facility has experienced the following benefits:

Financial Impact

• $26,000 Improvement in Annualized Cost Savings
• $208,000 Improvement in Annualized Net Revenue
• Ability to Convert Cost Savings to Revenue Generating FTE

Clinical Impact

• 3% Increase in Charge Capture
• Elimination of Transcription and Manual Billing Costs
• Reduction in Delay of Initial Service and Patient Wait Times
• Reduction in Clinical Denials
• Consistent Record Keeping and Reporting Format for Payors
  and Referral Sources Across a Continuum of Over 160 Clinicians
• Regulatory Compliance in Documentation - Achieved Score of 98 for JCAHO